The corona virus has caused significant restrictions in Austria. In accordance with regulations of the Austrian government aimed at slowing the spread of COVID-19, many events have been cancelled or postponed.
Please note that WIEN-TICKET can act exclusively on behalf of the event organizer. Without a specific order to that effect from the event organizer, we are not permitted to handle reimbursement requests.
All affected customers with email addresses have been or will be informed by us. We are in contact with all relevant event organizers to clarify the consequences for ticket buyers. Specific information about the individual events concerned is being sent to our customers on an ongoing basis.
The WIEN-TICKET Pavillon next to the State Opera as well as the WIEN-TICKET Pavillon in the Generali Arena are closed due to government restrictions.
Some event organizers have decided to implement the voucher solution as devised by the Austrian government. This solution is currently being developed and we anticipate to be able to make it available during by the end of this summer.
Please note that we are currently prioritizing the handling of customer requests for which the event organizer has mandated us with arranging reimbursements. Customer requests regarding events for which we have not yet received permission from the event organizer to arrange reimbursements are being kept on file.
Your WIEN-TICKET team